Emotional Intelligence

“Mastering yourself and managing relationship with other people”

Maximise Motivation, Ability, Confidence and Self-Esteem (MaxMACS)

• Motivation
• Ability
• Confidence
• Self-Esteem

Managing Interpersonal Relationships

• Respond instead of React
• Don’ Sweat the Small Stuff
• First Seek to Understand, Then to be Understood
• Apathy vs Sympathy vs Empathy
• Establish and Maintain Trust
• Moral and Professionalism